Handy Cleaners

Privacy Policy

Handy Cleaners (we, us) are dedicated to safeguarding your privacy.

Any personal information which we gather about you will be processed in accordance with the following privacy policy and the guidelines outlined in our Terms of Use and Services Terms and Conditions. It is imperative that you read the following policy in full; it contains comprehensive details on the practices we will employ when using your personal information.

In accordance with the Data Protection Act 1998, (the Act), Handy Cleaners is in control of your data.

Information Collected

When you use our site or interact with us, we may gather and use your personal information. This includes:

1.1 Any data that is inputted into our app (our app), onto our website handycleaners.com (our site) or sent to us via email. This information can be gathered at the point of download, during a booking request or through any other form of customer services query or complaint. Typical information includes, though is not limited to, name, address, date of birth, contact details, payment information and household details. This information includes data which you have explicitly stated to us and data which we have inferred from property images that you have sent to us.

1.2 Any information that is sent to us in correspondence.

1.3 Information provided to us via research survey links. If you have made contact with us we may send you such links, you are not obliged to complete these surveys.

1.4 The collection of technical information about your mobile device (Device). This information may include, though is not limited to, details of your hardware and software, as well as information relating to your network and time zone.

1.5 The collection of technical information about your computer. This information may include, though is not limited to, details of hardware and software, as well as your IP address. This information will be collated and used on a research basis for our advertisers; it will not contain any information which could reveal your identity.

1.6 The collection of information relating to the use of our site or app. This information may include, though is not limited to, the pages you have visited, any communications you have made and where you have accessed our site from.

1.7 The collection of information relating to your location. This information may be collected using GPS technology or other software. You may be required to enter personal information for some of our location-related services. In these instances, you will be asked for permission. If you change your mind then you can prevent us from accessing your location information by changing the settings on your Device.

1.8 Any data which we receive from third parties, such as advertisers, agencies, sub-contractors or service providers.

How We Use Cookies

We use cookies on our site to collect and store information about your browsing experience. This information allows us to identify you and to enhance our website.

Where Is Your Personal Information Stored

1.9 When you provide us with information you are agreeing to our terms and conditions. This includes the processing and storage of your information at a location in the European Economic Area (EEA). Your information may also be accessed and used outside of the EEA by our staff members or one of our third party suppliers. If you do not agree to these terms then you should not provide us with any personal information. We will always try to ensure that your data is treated in a confidential manner as per the terms set out in our privacy policy.

1.10 Any personal data which you submit to us will be stored safely on one of our computer servers with all payment details encoded with the latest SSL software. Where relevant, you are solely responsible for keeping your site password confidential.

1.11 We cannot guarantee the safekeeping of any information which is transmitted via the internet. Once we have received your information, we will safeguard it from misuse or attack using our security measures. We cannot be held liable for any issues during data transmission.

Information Use

1.12 Information which we gather about you may be used in the following instances:

1.12.1 To help us improve the presentation of our site and the information contained on it.

1.12.2 To help us arrange and fulfil your booking requirements.

1.12.3 To enable us to fulfil our obligations to you once a confirmed booking has been made.

1.12.4 To enable you to use the interactive areas of our site, including feedback and comments.

1.12.5 To help us keep you informed about any amendments to our site or services.

1.12.6 To enable us to keep you up to date with other related products or services.

1.12.7 To enable us to keep you up to date, by phone or by post, with products and services that may be of use to you. Current customers will only be contacted electronically with information on related services or products; new customers may be contacted electronically by us or by third parties where consent has been provided. If you do not want to be contacted in this way by us or by third parties, you can opt out by ticking the appropriate box on the data form or by contacting our customer services team.

1.13 Your personal information will be passed onto the relevant service provider who will be completing your booking. This data may comprise of, though is not limited to:

1.13.1 Your personal information, including your name, telephone number and home address.

1.13.2 Information and images of your property and the services which you have booked.

1.13.3 Details of the quote which we have generated and given to you.

1.13.4 Information about your preferred payment method and relevant details.

Your Information & Its Disclosure

1.14 We reserve the right to share your personal information with other parts of our trading group. This includes all members outlined in section 1159 of the UK Companies Act 2006.

1.15 We reserve the right to share your information with third parties in the following instances:

1.15.1 If we sell or buy any assets and need to transfer your personal information as part of the agreement.

1.15.2 If Handy Cleaners is acquired by a third party firm and needs to hand over your personal information as part of the business sale.

1.15.3 If we are required to conform with legal requirements or to administer the terms and conditions of our site and other agreements. In these instances, your information may be shared with other firms or agencies and may be used to help protect against fraud or bad debt.

What Rights Do You Have

1.16 Your information does not have to be used for marketing reasons. If you do not wish for your information to be used for these purposes, or to be shared with third parties, then you can opt out on our data entry forms. You can also remove your consent at any time by contacting our customer services team.

1.17 You are legally allowed to access the personal information which we have on record for you. If you request a copy of your information, you may be asked to pay a £10 fee. This fee will be used to cover our costs.

Third Party Links

We do not accept liability for any third party links contained on our site. If you choose to use one of these sites or to transmit any personal information to these sites, we cannot be held responsible for the results. You should always read each sites privacy policy before transmitting any personal information.

Policy Updates

We reserve the right to update our privacy policy at any time and without any prior notice. It is your responsibility to check this page for any amendments. In some instances, we may send you an email to inform you of changes.

If you have any queries, or if you would like any further information regarding our privacy policy please contact our customer services team. Post should be addressed to Handy Cleaners at 53A Bollo Lane; telephone queries should be made via 020 3743 0505; and email enquiries should be sent to [email protected].